Privacy Policy

1. Who is responsible for your information

The website ibix-conservation.ca is operated by IBIX Conservation Technologies Inc. (French name: Technologies et Conservation IBIX inc.), Quebec business number (NEQ) 1178675881, 204 rue du Saint-Sacrement, suite 300, Montréal, Quebec H2Y 1W8. Phone: +1 514 416-1061. Email: david.lison@ibix-conservation.ca.

Person in charge of the protection of personal information: this role is held by the company’s senior executive. For any question, complaint or request, write to david.lison@ibix-conservation.ca with “Personal information” in the subject line, or by mail to the address above, to the attention of the person in charge of the protection of personal information.

2. The information we collect

We collect only what you type into the website forms yourself, plus the technical data needed to run the hosting. The website asks for no banking details and takes no online payment.

Form	Information requested
Get a quote	Full name, company, email, phone, province or territory, type of request, product or model, description of your need, quantity and timeline
Order	Full name, company, email, phone, products and quantities, full delivery address, preferred carrier and timing, additional information (PO number, date, site contact)
Flame spray	Name or company, email, phone, what you need, city and province, description of your project
Projects	Full name, company, company website, email, city and province of the project, type of structure, machine and abrasive used, project story, how your company should be named — and the photos you then send us by email or WhatsApp
Client area	Full name, company, email, machines you own (model and serial number), what you would like to find in your area

Each form also has a checkbox through which you give your consent. When you visit, the website host also processes technical data (IP address, browser type, pages viewed, date and time) to run and secure the website and to produce visitor statistics. When you send a form, its content and this technical data are checked by the host’s spam filter.

3. Why we use it

• to answer your request and prepare a quote;
• to process, invoice and ship your order, then provide follow-up and after-sales service;
• to set up your client area access;
• to publish a project sheet, only with your authorisation and under the naming option you chose;
• to keep the website secure and protect it from spam.

We do not sell your information and do not use it to build a profile of you.

4. On what basis

We use your information with your consent, which you give by ticking the checkbox before sending a form. You can withdraw your consent at any time by writing to us; the withdrawal applies from then on. If you withdraw it while an order is being processed, we may no longer be able to complete it.

5. How long we keep it

We keep your information as long as needed for the purposes above, then destroy it or make it anonymous. Invoices and accounting records related to an order are kept for the period required by tax laws.

• Requests with no follow-up (quote, technical question, information request): kept for three years from the last contact, then deleted.
• Client files (orders, deliveries, after-sales service, client area): kept for seven years after the end of the business relationship, a period that covers the applicable accounting and tax obligations.

6. Who we share it with

Only the people who need it to handle your request have access to it. We share only the information required with the following recipients:

• Our host, Automattic Inc. (WordPress.com), in the United States: website hosting, form delivery, spam filtering and visitor statistics.
• Our business email (Google Workspace): form submissions reach us by email at david.lison@ibix-conservation.ca.
• Our carriers (DHL, FedEx or the carrier agreed with you): name, delivery address and phone, to ship an order.
• The manufacturer IBIX S.r.l., in Lugo (Italy): where applicable, the information needed to process an order.

Disclosure outside Quebec: the host is based in the United States and the manufacturer in Italy; our email servers may also be located outside Quebec. Your information may therefore be disclosed and stored outside Quebec, where it is subject to local laws. We limit these disclosures to what your request requires.

If you choose to write to us on WhatsApp or to book a demonstration through our Google Calendar appointment link, those services handle your information under their own rules. The advice button shown at the bottom right of the screen only prepares a message: nothing is sent until you send it yourself from WhatsApp.

7. Your rights

At any time, you can:

• access the information we hold about you;
• have it corrected if it is inaccurate, incomplete or out of date;
• withdraw your consent;
• ask for de-indexing, or for us to stop disseminating information about you, such as a published project sheet;
• ask for portability: receive the information you gave us in a structured, commonly used technological format, or have it sent to a person of your choice.

Write to us at david.lison@ibix-conservation.ca. We reply in writing within 30 days. If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec: www.cai.gouv.qc.ca.

8. Cookies and videos

We have not installed any advertising cookies or any third-party audience measurement tool on this website. This advice button uses no cookies and stores nothing on your device.

Our host WordPress.com may use cookies or similar technologies to run and secure the website and for its visitor statistics. Its policy is published here: automattic.com/privacy.

Videos: the website’s videos are embedded in no-cookie mode (youtube-nocookie.com). They place nothing on your device until you start playback. To display the player, however, your browser connects to YouTube (Google) servers, which receive your IP address. Starting a video opens a connection with YouTube, which may then set cookies under its own rules.

You can block or delete cookies in your browser settings.

9. Security

The website is served over an encrypted connection (HTTPS) and access to your information is limited to the people who need it. If a confidentiality incident presents a risk of serious injury, we notify the Commission d’accès à l’information and the people concerned, as the law requires.

10. Changes

We may update this policy; the date at the top of the page shows the latest version. See also our terms and legal notice.

Version française