Terms and conditions and legal notice

1. Publisher

This website is published by IBIX Conservation Technologies Inc. (French name: Technologies et Conservation IBIX inc.), a business corporation incorporated on 27 April 2023 under the Quebec Business Corporations Act (CQLR, c. S-31.1).

Quebec business number (NEQ)	1178675881
Business address	204 rue du Saint-Sacrement, suite 300, Montréal, Quebec H2Y 1W8, Canada
Telephone	+1 514 416-1061
Email	david.lison@ibix-conservation.ca
Hosting	WordPress.com — Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA

IBIX® is a registered trademark of IBIX S.r.l., 43 via dell’Industria, Lugo (RA) 48022, Italy. IBIX Conservation Technologies Inc. is an authorised distributor of IBIX® systems in Canada.

2. Scope

These terms apply to any sale of machines, compressors, consumables, spare parts and IBIX Biocare products, and to any training or analysis service. The website takes no online payment: an order placed through the website form is a request, and becomes firm once we confirm it in writing and issue an invoice.

3. Prices, taxes and payment

Prices are shown in Canadian dollars, excluding taxes and freight, and may change without notice; only the price on the quotation or invoice applies. Applicable taxes (GST, QST or HST depending on the province of delivery) are added at invoicing. Quotations are valid for 30 days unless stated otherwise. Unless agreed in writing, machines and equipment are payable at order, consumables and parts before shipment. Any balance unpaid at maturity bears interest at the rate stated on the invoice.

4. Delivery and transport

Shipments are made by DHL or FedEx, or by any carrier agreed with the customer. Stated lead times are indicative. Risk passes on handover to the carrier. The customer must check the condition of the goods on receipt, note any damage or shortage on the carrier’s waybill, and notify us in writing within 8 business days. Goods imported on the customer’s behalf remain subject to the applicable duties and customs formalities.

5. Warranty

IBIX® machines carry the manufacturer’s 12-month warranty from delivery against defects in material and workmanship. Spare parts are warranted compliant on receipt. Excluded: normal wear (nozzles, seals, hoses, membranes), misuse, lack of maintenance, use of non-compliant abrasives or parts, work by unauthorised third parties, and transport damage. The warranty is limited to the repair or replacement of parts acknowledged as defective. Nothing here affects the legal warranties of quality and of ownership under the Civil Code of Québec, nor, where applicable, the Consumer Protection Act.

6. Retention of title and liability

Goods remain our property until the price is paid in full. Our liability is limited to the amount of the order concerned; we cannot be held liable for indirect damage, loss of business, or results obtained on substrates whose preparation or use did not follow the technical recommendations provided. Trials on a test area are recommended before treating any surface.

7. Personal information

Information sent through the website forms is used only to process your request and for commercial follow-up. It is not sold, and not disclosed to third parties other than our carriers and, where required, the manufacturer, for the purpose of fulfilling the order. Under Quebec’s Act respecting the protection of personal information in the private sector and PIPEDA, you may request access to, correction of, or deletion of your information by writing to david.lison@ibix-conservation.ca.

8. Governing law

These terms are governed by the laws applicable in the province of Quebec. In the event of a dispute, and failing an amicable settlement, the courts of the judicial district of Montréal have exclusive jurisdiction. Last updated: October 2026.